Return Policy
Our clothing is made-to-order, just for you and no one else. Should you decide to return your order, we charge a small Zero Waste Fee (RM35 per item) which will be deducted from your refund. We charge this fee because we don’t build inventory into our up front pricing, therefore offering you the lowest pricing possible for made-to-order clothing. Your Zero Waste Fee will help us reduce the impact of excess stock on the environment.
We imagine a future without over-production and environmentally devastating waste by not holding inventory.
Returns must be received within 30 days of delivery.
Please note that any item(s) to be returned must be in new, unused, unworn, unwashed, undamaged and resalable condition.
FAQ
Are there any items excluded from the returns policy?
The only items excluded from our returns policy are sample sale items, all sample sale items are considered final sale. Items purchased using a promo code or an email offer are not considered sale items and follow our regular returns policy.
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What if the item is faulty?
We stand behind our product! If for some reason, you feel as though the item is faulty, please email us at banaveesofficial@gmail.com with 3-4 large well lit photos of the item, along with your order number and we will contact you with any next steps.
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When will I receive my refund?
Once we receive your package, your refund will be processed within 12-15 business days. You will be notified by email once the refund has been processed.